Returns & Exchanges
At The Scent Reserve, we want you to be completely satisfied with your fragrance journey. If you are not entirely happy with your purchase, we offer a 30-day return policy for unopened and gently tested products.
Initiate Your Request
Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization.
Pack with Care
Securely place the fragrance in its original luxury packaging to ensure it is protected from damage during transit.
Ship Your Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing