Frequently Asked Questions
Everything you need to know about your luxury fragrance journey at The Scent Reserve.
Are your fragrances authentic and original?
Absolutely. At The Scent Reserve, we guarantee that every bottle is 100% authentic, sourced directly from the brands or authorized distributors. We do not sell knock-offs or imitations.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their signature scent sooner.
Do you offer samples before I commit to a full bottle?
Yes, we offer a 'Discovery Set' program where you can purchase 2ml vials of our most popular scents. Each set includes a digital voucher redeemable toward your next full-sized purchase.
What is your return policy for opened products?
Due to the personal nature of beauty products, we can only accept returns on unopened and sealed items within 30 days of purchase. We recommend trying a discovery sample before opening the full-size bottle.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the notes, store your fragrance in a cool, dark place away from direct sunlight and humidity. Avoid keeping bottles in the bathroom where temperatures fluctuate.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.